PLACING AN ORDER
You can place your orders online, by phone or via email. You will get an automatic email
confirmation within minutes of your placing your online order. If you place an order by phone or
email, we will confirm your order with an email for your review and approval before the order
goes into production. You are fully responsible to review phone and email orders
prior to production, and you will be charged when you place the order.
Please review your order carefully before you submit it. We are not able to accept returns,
exchanges or cancellations on personalized products. However, if we have any questions or
need additional information, we will contact you.
There are no returns or exchanges on personalized items.
PAYMENT
We accept Master Card, Visa, American Express, Discover and PayPal. We also accept
personal checks, but we can't submit the order until the check has been cleared.
All personalized items are billed at the time an order is placed.
Prices Subject to Change without Notice. All Sales are final.
All prices and payments are in U.S dollars.
Florida deliveries will pay an 7% sales tax.
Orders shipping outside of Florida are tax-free.
PRODUCTION TIME
The production time is shown on every product and production time is typically
shown in business days. Business days are considered Monday - Friday.
Each order is individually personalized by companies that we have carefully chosen. Please allow them
the required production time needed to produce your order with the highest quality standards. We estimate
production time in business days. This means Monday through Friday. If a holiday causes a production
delay, we will notify you of the change in production time.
If a proof is requested, it may add an extra day or two on the production time.
Production time is stated on the product information and is always in addition to delivery time.
PROOFS
Proofs may incur an additional fee and must be requested on the order at the time of purchase.
If you require additional proofs after making changes to your order, there may be additional fees.
Only some of our products offer proofs, but if you require a proof for a product and it's not
an order option, please contact us and we'll do our best to accommodate your request.
SHIPPING
We ship your order via reputable carriers including Federal Express, United Parcel Services
and USPS. Standard delivery generally requires 3-5 working days for your order to reach
its U.S. destination. If tracking information is available, we can email that information to you.
If your are ordering from more than one manufacturer, you will most likely receive multiple packages,
possibly on different days. Our companies are located throughout the United States and may have
different shipping times, unless otherwise indicated, offer similar turnaround times.
We charge for regular ground delivery based on the total amount of your sale.
The shipping fee will be automatically calculated when you check out.
Fees shown below are the fees for delivery for contiguous 48 U.S. states. Charges for delivery
to Hawaii, Alaska and Puerto Rico will be quoted by email or phone once order is placed.
We are not able to ship to a PO Box.
We are not able to ship internationally at this time. You may, however, purchase from an
international address and ship to a U.S. destination.
Shipping charges for CC-Easy, UBU and Design-her-Gals orders may differ.
Invitations and announcements that are ordered via email or phone have their
own shipping rates and will be discussed during the order process.
We are not responsible for delays due to delivery for any reason. We are not responsible if a
package is attempted to be delivered and not left for any reason. We do not require signatures
on deliveries, however, it is up to your local carrier as to whether they leave a package if you
are not home or if the location you request a delivery to does not accept the package or is
not available to accept the package.
CHANGES/PROBLEMS
If, upon receipt, you find that your order is not as it should be,
please contact us immediately, and we will fix the problem.
Any damage must be reported within ten (10) days of delivery.
No replacements or credits will be given after this period.
We can only change or stop an order which we have not put into production. Some orders
go into automatic production and cannot be changed once submitted. Once an order is in
production, changes or cancellations cannot be accommodated. You will be charged for the original
order as it was submitted, so please check your order carefully prior to submission. If there are any
charges incurred to change the order, we will provide the fee to you before it's charged for your
approval. If you opt to cancel the order at that time, there may be cancellation fees.
From time to time, despite our best efforts and intentions, errors do happen. When they do,
please contact us to explain the problem. We may ask you to return the incorrect item, or we may ask
you to fax or email us a sample of the error. If we made the error from your original instructions, we will
replace your personalized item, free of charge, if notified within ten (10) days of receipt of your order.
We will redo the order as it was originally ordered only. Changes to orders on redos are not possible.
We do not offer refunds, exchanges or cancellations under any circumstances but we will
gladly correct the order if it our mistake.
If you made an error on your order or if you simply do not like the selection you purchased or detail
you selected and want us to reprint it for you with a different selection, such as a product or different
font or different paper/ink color, etc, we offer a 30% Customer Courtesy Discount if you inform us of
the error within 10 days of receiving your merchandise. Please explain the situation to us and we will try
to accommodate your request. Delivery fees for new selections are the responsibility of the customer.
MOST IMPORTANTLY, WE APPRECIATE YOUR BUSINESS AND
IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT US!
